21 Available Etiquette Modules
American Business Etiquette Certification Training
Uses for the Application of the Content in the 21 Etiquette Modules Developed by
American Business Etiquette Trainers Association
- Group trainings within companies
- Video-conferencing trainings for small groups ALL OVER THE WORLD
- Keynote speaking assignments at luncheons, conferences or off-site corporate retreats
- Online audio podasts and interviews with media
- Etiquette coaching
- Original articles for local, national or international magazines, newspapers or online journals.
1) Initiating and receiving a handshake in business
- How a women shakes hands with a man
- How a man shakes hands with a woman
- Initiating the handshake is based on hierarchy. For example, a senior executives initiates a handshake to their employees, etc.
- The nonverbal components of a sincere handshake.
2) Giving and receiving a business card
- Etiquette guidelines for asking for someone’s card and receiving it
- Asking for a card is based on hierarchy. For example, a senior ranking employee asks a junior ranking employee for their card, etc.
- The nonverbal components of giving and receiving a business card
3) Introducing and being introduced in business
- Even the most casual business introductions are based on hierarchy. For example, the name of the most important person in the introduction is used first.
- Company executives receive employees. Clients and dignitaries receive company executives.
- Remembering names is good etiquette.
4) Technology Etiquette
- Telephone and cell phone etiquette . For example: ring tones, speaker phone, receiving and returning calls, voice mail, hold button, call waiting, issues of confidentiality
- Instant Messaging etiquette
- Conference call etiquette
- Video conferencing etiquette
- Email etiquette
- FAX etiquette
- Laptop, Blackberry, PDA etiquette
5) Crash Course in Dining Manners
- Proper use of utensils, glassware, plates, bowls, napkin
- Inviting a client to share a meal in order to conduct business in a 4 or 5 Star Restaurant
- Sensitive issues related to drinking, spills, bread plates, etc.
- 6) Presiding over an Important Business Meal
- Making reservations, meeting, greeting your guest
- Dealing with Maitre’d, head waiter, sommelier, wait staff (food servers, table service, coat checker, valet parkers)
- All facets of tipping.
7) Grooming and Appearance for the Workplace
- Defining and planning your success and business casual wardrobe for men and women
- Success-dressing and business casual dressing for men in the workplace
- Success-dressing and business casual dressing for women in the workplace
- Investment, care and maintenance of both business casual and success wardrobe
- Grooming, hair, nail care, jewelry, hygiene
- Selection and care of shoes for the workplace.
- 8) Communication Skills in the Workplace
- Benefits for effective communication skills that show respect for all people
- Creating rapport and trust through effective communication skills
- Identifying communication styles, mirroring and matching to create results
9) Listening Skills Demonstrate Etiquette
- Listening well is the application of etiquette
- Four etiquette skills that demonstrate active listening to others to demonstrate restraint and self control
- Etiquette skills that promote the avoidance of interrupting others
- Use of etiquette skills to elicit information.
10) Making Small-Talk in the Workplace
- Revealing your character without revealing private information about yourself in business
- The 30-Day Rule for discussing events or situations to establish some information about yourself
- Small-talk on the telephone
- Small-talk at breakfast, lunch, dinner
- Using the tenants of small-talk with others so they won’t divulge too much information about themselves they may later regret.
11) Using Etiquette in Professional Networking to Create Relationships and Referrals
- Creating your pitch, 10, 20 and 30 second elevator pitch
- Identifying and finding ideal prospects to become clients
- Focusing on others to begin to build relationships
- Follow up etiquette.
12) Use of Etiquette for Client Meetings
- Punctuality etiquette
- Waiting room etiquette
- Creating rapport, conducting your meeting
- Ending your meeting
- Follow up etiquette.
13) Diversity Sensitivity Etiquette
- Ethnicity – Color and nationality
- Sexual Orientation
14) Disability Sensitivity Etiquette
- Working with those who use wheelchairs, who have hearing or visual disabilities, etc.
- Etiquette language for working with those with disabilities.
15) Etiquette Behavior in the Cubicle
- Twenty effective etiquette behaviors for the cubicle
- Phone manners
- Computer manners in the cubicle
- Cubicle visitor manners
- Coughing, nail clipping, arguing with spouse or children manners
- Eating in your cubicle manners
- Diplomacy skills for creating workable relationships.
16) Personal Use of Etiquette Skills in the Workplace
- Using etiquette skills when you yawn, apply humor and tell jokes in the workplace
- Using etiquette skills to avoid the use of anger in the workplace
- Using etiquette skills regarding the phone in the workplace
- Using etiquette skills to deal with the death of a coworker
- Using etiquette skills for giving and receiving compliments
17) Use of Etiquette to Create Good Will in Your Office
- Using Etiquette to deal with the office pessimist and the office gossip
- Using Etiquette to deal with office sarcasm
- Using Etiquette to deal with those who are blunt.
18) Using Etiquette to Lead and Participate in Business Meetings
- Creating and executing an agenda
- Extending invitations for meeting participation
- Meeting manners to complete and agenda
- Assignment of tasks within a meeting
- Controlling a room to complete an agenda on time.
19) Etiquette use for the Social Side of Business
- Etiquette for business pool parties and Bar-B-Q’s, and private dinner parties, conferences, seminars and workshops
- Etiquette holiday celebrations
- Manners for the buffet line, bar and dessert line
- Business conduct in settings where alcohol is present.
20) Etiquette guidelines for Gift Giving in Business Today
- Gift giving for senior executives, associates and administrative assistants: How much to spend and what to give
- Gift giving for clients
- Birthdays in the workplace
- Delivery of a business gift
- Receiving a gift and thank you notes.
21) Getting the Job
- Creating a cover letter to accompany your resume
- Creating a winning resume
- The phone interview
- Face-to-face interview skills
- Sample interview questions
ENROLL in American Business Etiquette Trainers Association Online Certification Training. Fee US$1,995.00. Once your payment has cleared, we will provide you with the login information to begin your training. Most participants complete the training by devoting one hour per day for one week to ten days. After you complete the training satisfactorily, you will receive a formal diploma of graduation from American Business Etiquette Trainers Association by mail. This training is available for in-house trainers within companies as well as free-lance trainers interested in building a consulting, coaching and speaking practice anywhere in the world.