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American Business Ethics and Etiquette

Ethics and Etiquette in the American Business Landscape


Navigating Virtue: Ethics and Etiquette in the American Business Landscape© by Phyllis Estes-Davis (available May 15, 2024) offers employees in large, medium, and solopreneurs the skills for succeeding in remote or in-office environments. 

Phyllis Estes-Davis, Director and Founder of the American Ethics and Etiquette Trainers Association (2001) invests in the success of a company’s future by teaching managers and the workforce current effective business practices. 

Her 40 years as a Corporate Trainer and author in the field of Ethics and Etiquette in American Business also mixes her humor to present a compelling case for serious topics such as hierarchy in the workplace, resolving issues with teams, or dining manners with clients. 

My name is Phyllis Davis. I am the founder and Director of American Business Ethics and Etiquette Trainers Association, which I created in 2003. Corporate trainers have traveled worldwide to train with me personally to return to their home countries to teach people how to conduct business with Americans and American companies. Today, my content is taught in 71 countries. I’ve also trained employees in companies in most areas of the financial service industry.  

“Not since Dale Carnegie has there been a person with the ability to affect so many people in such a positive way. Phyllis shows us and teaches us how to enrich our business and personal lives. The pleasant surprise is realizing that her information is applicable in everyday life. Phyllis Davis has shown us not only how to succeed in business but more importantly how to be better people.” – Carl W. Starr Jr. – President of TPG



What is the benefit of learning about Ethics and Etiquette in American Business?
  1. Employees learn critical thinking and cause-and-effect skills to create more civility in their workplace and with their customer base.
  2. The company can improve the retention of top talent through communication of expectations.
  3. There is lower turnover and absenteeism because employees feel productive in the workplace.
  4. Employees learn ever-evolving workplace technology etiquette skills regarding smartphones, laptops, emails, Skype, Slack, and Zoom meetings.
  5. The company’s morale is higher due to skills for active listening and follow-up procedures.
  6. They learn to spot roadblocks and create workarounds before issues become problems by brainstorming with their team members and collaborating on solutions because of their higher rapport skills.
  7. Employees use innovative thought and fresh creative ideas in branding and marketing by connecting their company’s message to the needs of current and potential customers.
  8. There are fewer ‘HR problems’ related to interoffice conflicts, such as lying, gossiping, low productivity, anger, cursing issues, or insubordination.
  9. Teams with higher levels of communication often exceed their expectations by committing to their intended outcomes.